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May 18, 2016
Dear Valued ARGUS ValCap Customer,
Customers around the world are continuing to adopt and recognise the benefits of ARGUS Enterprise (“AE”) as their solution to transact, value and manage their commercial real estate assets. As a result, we have carefully reviewed our longstanding support policies for ARGUS Valuation Capitalisation ("ARGUS ValCap").
With our focus on building on the strength and adoption of AE, we have decided to end sales and support of ARGUS ValCap. We are reaching out to all our customers to ensure you have the support you need during this process, along with the critical dates to make any necessary adjustments and maintain the continuity and success of your business.
End of Sales of ARGUS ValCap
After September 30, 2016, ARGUS ValCap will no longer be available for sale. This includes any upgrade license sales or add-on licenses for additional users. In addition, we will not accept any new subscriptions of ARGUS ValCap Online after September 30, 2016. ARGUS ValCap Online users who have already purchased a subscription may continue to renew their subscription through December 31, 2018.
With the end of license sales, public training of ARGUS ValCap will also be discontinued. Training will only be offered through private training sessions at the customer’s request. E-learning and web-based trainings will also be available by request only.
End of Support for ARGUS ValCap
After December 31, 2018, support of ARGUS ValCap will no longer be available. The following services will be discontinued:
Customer support including telephone, email and chat services
Product updates and hotfixes
Software Maintenance may be renewed through the end of December 31, 2018 including partial year renewals for clients with support contracts expiring after December 31, 2017. Customers who have purchased a perpetual license of ARGUS ValCap will continue to retain the right to use this solution, but please note that technical support, including installation download and installation support, will not be available after December 31, 2018.
Transitioning to ARGUS Enterprise
Starting October 1, 2016, changes to the "Early Adopter Discount" program will be phased in over several months which will reduce the discounts available to ARGUS ValCap customers who move to ARGUS Enterprise. There has never been a better time to make the move to AE.
The AE platform provides the same valuations and reporting found in ARGUS ValCap but adds:
Multiple valuation methods with one model
Unprecedented visibility into property assets
Flexible scenario and risk forecasting, and much more.
We invite you to take a look at the latest version, and see why thousands of customers have chosen the AE platform to transact, value and manage their real estate investments. We are committed to the success of all of our customers around the world, and we are focused on helping our ARGUS ValCap customers make an easy transition to AE.